Q: Are you accepting new patients?
A: Yes, absolutely. We always welcome new patients, and we can typically get your first appointment scheduled within one to three weeks. Give us a call today to schedule your first visit: 815-469-3879
Q: Is this going to hurt?
A: No. Some things are unavoidably a bit uncomfortable, but rest assured that Dr. Heath will do everything in his power to make sure your experience is painless. We use topical anesthetic gels. We warm our anesthetic solutions. We even have Nitrous Oxide at no extra charge, because that’s the way we would want to be treated if we were sitting in your chair.
Q: Does Dr. Heath always sing when he works on your teeth?
A: Dr. Heath could have taken the easy road to fame and riches by pursuing a career in the singing field, you know. Instead, he passed it up because he wanted to help people like you. That said, Dr. Heath will occasionally burst into song while working on your teeth. Consider this a free concert, in which you have been given the best seat in the auditorium. You’re welcome!
Q: Was Dr. Heath really a 3-Time Pie Eating Champion?
A: No. and Yes! If you read the small print on the posting above the portrait of Dr. Heath that hangs near the front desk, you will notice that it says “nearly” Three Time Pie Eating Champion, and I don’t think there’s any shame in second place when it comes to eating pie, do you?
Q: Do you accept my dental insurance policy?
Yes, we do accept all PPO and traditional dental insurance policies, and we will file a claim to your dental insurance on your behalf. Dr. Heath is a participating PPO provider with BCBS (DNOA), Cigna, Delta Dental and Metlife. Your insurance company will still pay toward your dental claim even if Dr. Heath is not a participating PPO provider in your network, but they may pay at a different percentage rate than they would pay for a dentist that is in-network.
Q: What if I don’t want to have a procedure done?
A: You are in charge of your own treatment plan. Our job is to explain the optimal course of treatment for whatever your personal dental condition might be. We explain what we would do if your teeth were in our mouths… and then we explain all of the options. We may strongly advocate for what we feel is in your best interest, but there are always options. Look at it this way… maybe the best car in the world is a Rolls Royce, but not everyone wants to own one. That’s why they make Cadillacs, Fords, and KIAs.
Q: What is that pointy thing?
A: Never fear, we will always take the time to explain every procedure to your personal satisfaction.
Q: Do you speak any language other than English?
A: Yes. Kim, our office manager, speaks Spanish, and Carla at the front desk speaks Italian. Also, Dr Heath speaks a little Spanish and German, but not so much that you should rely on it. Honestly, you would be better off speaking Italian with Carla.
Q: Are the kids really allowed to draw on the walls in the waiting room?
A: Yes, really! The kids’ area in the waiting room has a chalkboard surface that children are encouraged to use. Our cleaning service has never warmed up to the idea, but the kids love it, and it’s always fun at the end of the day to see what messages they have left for us. “We love Dr Heath” is the most common, but they’re only kids… sometimes they badly misspell “love”.